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ISO Certifications

ISO 27018

Quick answer: Cloud service providers handling personal data — especially PII — need to show their cloud environment is designed to protect that data. ISO 27018:2019 is the code of practice for protecting PII in public cloud environments. For IT companies and BPO operations in GIFT City's data centre corridors near Gandhinagar, and for SaaS companies offering…

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Why choose FinTax24

  • Cloud Privacy VerifiedPII handling in public clouds assessed under ISO 27018 controls
  • Privacy Controls CheckedData residency and consent management verified
  • PII EncryptedPersonally identifiable information encrypted per cloud privacy standards
  • 4.9/5 ratedVerified rating from 171+ clients

Audience

Who needs ISO 27018?

  • Public cloud providers acting as PII processors for enterprise customers
  • SaaS platforms processing employee, customer or patient data
  • BFSI cloud workloads and fintech data platforms
  • Healthcare, health-tech and digital health record providers
  • HR tech, payroll and people operations cloud services
  • Ed-tech platforms with student data and minors PII

How it works

  1. 1

    Gap Assessment

    Map cloud PII processing against ISO/IEC 27018:2019 and applicable privacy obligations.

  2. 2

    Documentation

    Draft PII policy, customer agreement, breach playbook and DSR handling SOPs.

  3. 3

    Implementation

    Operate the PII controls with monthly KPI reviews for 4-6 weeks before audit.

  4. 4

    Stage 1 + 2 Audit

    CB reviews documents then audits cloud PII flows, controls and customer agreements.

  5. 5

    Certificate Issued

    Receive non-IAF ISO/IEC 27018:2019 certificate valid for 3 years subject to surveillance.

  6. 6

    Annual Surveillance

    Yearly surveillance audits verify continued PII protection maturity.

Timeline

Day 1Application + Quote
Day 2-10Documentation
Week 2-4Internal Run
Day 14-25Audit Stage 1 + 2
Day 14-30Certificate Issued

Why file this

Benefits of iso 27018

  • Demonstrates PII processor obligations in public cloud environments
  • Maps strongly to GDPR, DPDPA 2023 and other global privacy laws
  • Required by enterprise customers for cloud-managed PII workloads
  • Improves transparency on customer data handling, sub-processing and returns
  • Pairs naturally with ISO 27001, 27017 and 27701
  • Annual surveillance maintains certificate for 3-year cycle
  • Improves eligibility for BFSI, healthcare and government cloud deals
  • Standardises data subject request handling and breach notification

Documents required

8 documents needed for iso 27018.

  • PII protection policy aligned with ISO/IEC 27018:2019 and ISO 27002
  • PII register covering categories, retention and sub-processors
  • Cloud customer agreement template with PII processor obligations
  • Data subject request handling process and record keeping
  • PII breach notification playbooks and testing evidence
  • Internal audit and management review minutes
  • Applicable legal register (DPDPA 2023, GDPR, IT Act 2000)
  • Data retention and secure deletion procedure documentation

Need help?

Talk to a ISO 27018 expert — get answers in 4 working hours

DIY vs FinTax24

Why file iso 27018 with FinTax24 instead of doing it yourself.

Comparison of DIY filing, local tax consultant, and FinTax24 across filing time, expert review, document check, support, and pricing.
AspectDIY / PortalLocal Tax ConsultantFinTax24
Filing time7–14 days (typical)Varies by availability and workload14-30 business days
Expert reviewNoneDepends on the consultantExpert verified on every filing
Document checkYou self-verify; rejected on portalManual review may varyPre-verified by our team before submission
SupportEmail / chatbotAppointment-based or office hoursWhatsApp + phone, Mon–Sat 10 AM–7 PM IST
PricingGovernment fees onlyConsultant fee + government feesTransparent: ₹6,999 + govt fees

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Frequently asked questions

Is this certificate IAF-accredited?

No. This certificate is issued by a non-IAF-accredited certification body (such as IAS, UAF or ASCB). An IAF-accredited certificate requires a body accredited by a national accreditation body under the IAF framework — a different and costlier certification path. The non-IAF certificate is valid for the same period and accepted by most domestic buyers and government authorities in India.

What is ISO/IEC 27018:2019 certification?

ISO/IEC 27018:2019 provides a code of practice for protection of personally identifiable information in public clouds acting as PII processors. It supplements ISO 27001 and ISO 27002 with cloud-specific privacy controls.

How long does ISO 27018 certification take in Gujarat?

With a live ISMS, certification is achieved in 14-30 days via non-IAF accredited bodies such as IAS, UAF and ASCB. First-time applicants need 2-4 months of PII control operation before audit.

Is this Non-IAF accredited?

Yes. This is a non-IAF mark issued by accredited CBs including IAS, UAF, ASCB and others. Global enterprise customers accept non-IAF marks with body accreditation.

What is the validity of an ISO 27018 certificate?

Validity is 3 years from issue, subject to annual surveillance audits and a re-certification audit at the end of year 3.

Does ISO 27018 satisfy GDPR?

It strongly supports GDPR Article 28 PII processor obligations but does not replace them. Customer-side GDPR accountability obligations are independent and continue to apply.

Is ISO 27018 mandatory for cloud customers?

It is not legally mandatory in Gujarat but is widely required by enterprise customers in their vendor onboarding checklists for public cloud PII processing.

Does ISO 27018 apply to private clouds?

ISO 27018 is specifically for public clouds acting as PII processors. Private cloud operators typically use ISO 27001 with the 27018 controls adapted internally.

What is the cost of ISO 27018 in India?

Non-IAF ISO 27018 in Gujarat starts from ₹14,999 with annual surveillance at ₹6,999. Final cost depends on PII categories, regions and number of cloud customers.

Need help?

Talk to a ISO 27018 expert — get answers in 4 working hours

About this service

Cloud service providers handling personal data — especially PII — need to show their cloud environment is designed to protect that data. ISO 27018:2019 is the code of practice for protecting PII in public cloud environments. For IT companies and BPO operations in GIFT City's data centre corridors near Gandhinagar, and for SaaS companies offering HRMS, payroll or accounting software to Indian clients, ISO 27018 demonstrates that your multi-tenant cloud infrastructure has specific controls: data residency, data deletion verification, breach notification SLAs. The DPDPA 2023 introduces obligations for data fiduciaries and processors; ISO 27018 maps to many of these requirements and gives you a documented framework to demonstrate compliance. For BPO companies in Ahmedabad and Surat handling customer data for overseas clients, EU and US buyers increasingly ask for ISO 27018 as evidence of PII protection before awarding contracts. FinTax24 helps cloud and IT service providers assess their controls against ISO 27018 and implement the required technical and administrative measures.

Sources & authority: For regulations on iso 27018, refer to FinTax24 Compliance Desk.

Last reviewed by: FinTax24 Compliance Desk · Reviewed on:

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About FinTax24

ISO 27001 · Startup India · MCA registered
Legal name
FinTax24 LLP
Founded
2021
Headquarters
Palitana, Gujarat, India
Certifications
ISO 27001 · ISO 9001 · ISO 22301
Recognition
Startup India · MCA registered
Coverage
All 33 Gujarat districts + Dadra & Nagar Haveli & Daman & Diu
Clients served
Hundreds across Gujarat
Hours
Mon - Sat: 10 AM - 7 PM IST

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