ISO Certifications
ISO 20000 (Non-IAF)
Quick answer: ISO/IEC 20000-1:2018 IT Service Management certification in 14-30 days
₹14,999
14-30
4.8(25 reviews)
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Who needs ISO 20000 (Non-IAF)?
- Managed service providers and IT outsourcing companies
- IT helpdesk, data centre and managed cloud service providers
- GCC captive units and shared service centres
- SaaS and product companies with production-grade SLAs
- Government and PSU IT service and system integrators
- BPO and BPM firms with internal IT service delivery function
How it works
- 1
Gap Assessment
Map current IT service processes against ISO/IEC 20000-1:2018 clauses and ITIL practices.
- 2
Documentation
Draft service management policy, SLAs, processes, plan and CSI register.
- 3
Implementation
Run live service desk operations with records for incidents, changes and SLAs for 4-6 weeks.
- 4
Stage 1 + 2 Audit
CB reviews documentation and conducts on-site audit of service operation and tooling.
- 5
Certificate Issued
Receive non-IAF ISO/IEC 20000-1:2018 certificate valid for 3 years subject to surveillance.
- 6
Annual Surveillance
Yearly surveillance audits confirm continuing alignment with the standard.
Timeline
Benefits
- Mandatory for global MSP and GCC vendor onboarding programs
- Improved incident resolution, change success and SLA performance
- Strong complement to ISO 27001 for IT service and SaaS providers
- Standardised catalogue, request fulfilment and problem management
- Demonstrates continual service improvement through monitoring
- Annual surveillance audits keep the certificate active for 3 years
- Increases customer trust in BFSI, government and enterprise IT deals
- Supports digital transformation with documented service processes
Documents required
- Service management policy and scope statement
- Service catalogue and SLA portfolio
- Incident, problem, change and release management records
- Continual service improvement plan and reports
- Internal audit and management review records
- Asset and configuration management database snapshot
- Supplier and partner management records
- Risk register and treatment plan for service operations
DIY vs FinTax24
Why file iso 20000 (non-iaf) with FinTax24 instead of doing it yourself.
| Aspect | DIY / Portal | Local Tax Consultant | FinTax24 |
|---|---|---|---|
| Filing time | 7–14 days (typical) | Varies by availability and workload | 14-30 |
| Expert review | None | Depends on the consultant | Expert verified on every filing |
| Document check | You self-verify; rejected on portal | Manual review may vary | Pre-verified by our team before submission |
| Support | Email / chatbot | Appointment-based or office hours | WhatsApp + phone, Mon–Sat 10 AM–7 PM IST |
| Pricing | Government fees only | Consultant fee + government fees | Transparent: ₹6,999 + govt fees |
Frequently asked questions
What is ISO/IEC 20000-1:2018 certification?
ISO/IEC 20000-1:2018 specifies requirements for setting up, implementing, operating, monitoring, reviewing, maintaining and improving a service management system for IT services.
How long does ISO 20000 certification take in India?
With documentation ready, certificates are issued in 14-30 days via non-IAF CBs such as IAS, UAF and ASCB. First-time applicants need 2-4 months of SMS operation before audit.
Is this Non-IAF accredited?
Yes. This is a non-IAF mark issued by accredited certification bodies including IAS, UAF, ASCB and others. IAF-accredited marks via NABCB-accredited CBs are scoped separately.
What is the validity of an ISO 20000 certificate?
The certificate is valid for 3 years from issue, subject to successful annual surveillance audits and a re-certification audit before the 3-year expiry.
How is ISO 20000 different from ITIL?
ITIL is a best-practice framework, while ISO 20000 is a certifiable standard. ISO 20000 uses ITIL-compatible terminology and is the formal certification path for IT service management.
Can ISO 20000 be combined with ISO 27001?
Yes. ISO 20000 for ITSM and ISO 27001 for ISMS are commonly integrated for IT service providers, sharing management review, internal audit and continual improvement.
Is ISO 20000 mandatory for cloud or SaaS companies?
It is not legally mandatory but is commonly required by enterprise customers, global buyers and government RFPs evaluating cloud or SaaS service providers.
What is the cost of ISO 20000 in India?
Non-IAF ISO 20000 in India starts from ₹14,999 with annual surveillance at ₹6,999. Final cost depends on scope, sites and number of service desk agents.
Sources & authority: For regulations on iso 20000 (non-iaf), refer to iso.org, qci.org.in.
Last reviewed by: FinTax24 Compliance Desk · Reviewed on:
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