FinTax24 is in search of a Customer Support Executive to join the team

Join our dynamic team at FinTax24 as a Customer Support Executive! We're seeking a motivated individual with excellent communication skills and a passion for delivering exceptional customer service. As a Customer Support Executive, you'll play a crucial role in assisting our clients with their inquiries and providing solutions to their needs. If you thrive in a fast-paced environment and enjoy helping others, apply now to become part of our dedicated team!

Department

Admin

Location

Palitana

Work Type

Work From Office

Qualification Required

Graduation

Experience Required

2 Years

Work Hours

Full Time

Skills/Experience Required

  • Strong communication skills, both verbal and written.
  • Ability to empathize and understand customer needs.
  • Excellent problem-solving skills.
  • Proficiency in using customer support software and tools.
  • Attention to detail and accuracy in handling customer information.
  • Ability to work effectively in a team environment.
  • Prior experience in customer service or related fields is preferred.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Provide accurate information and solutions to customers' questions and concerns.
  • Assist customers in navigating our products and services.
  • Handle and resolve customer complaints or issues in a professional manner.
  • Escalate complex problems to the appropriate departments for resolution.
  • Maintain customer records and update information as needed.
  • Collaborate with team members to ensure high-quality customer support experiences.